Samsung shares findings on Galaxy Ring battery swelling incident
Battery issues and Samsung have a long, complicated history. Remember the Galaxy Note 7 fiasco? While the company has implemented multiple safeguards since then to avoid a repeat of such a display, battery-related issues have not completely vanished. A few months back, an influencer had to visit a hospital to get the Galaxy Ring off his finger after its battery swelled. Samsung said it would investigate the incident, and three months later, it has finally shared its findings.
The investigation took longer than expected because Samsung conducted its own analysis and also commissioned an independent third-party review. Both investigations reached the same conclusion: Daniel’s (@ZONEofTECH) Galaxy Ring battery swelled due to a crack in the internal moulding.
ZONEofTECH shared Samsung’s full statement on X:
Customer safety is our highest priority. Samsung has been in regular contact with Daniel whilst we conducted our investigation. Following an examination by Samsung and then a further analysis by an independent external agency, it was confirmed that the swelling in Daniel’s Galaxy Ring was caused by a crack in the internal moulding and that there was no wider product battery safety risk.
The Galaxy Ring has been designed for everyday wear, with durability at the core. Customer care guides for all our devices can be found at: http://samsung.com/uk/support
Unfortunately, it’s unclear why the internal moulding cracked. On the positive side, Samsung says it has not received any other similar reports or battery concerns from other Galaxy Ring users.
Galaxy Ring battery complaints refuse to die
This contradicts sporadic reports that have surfaced on online forums, where some users claim their Galaxy Ring’s battery lasts only a few hours. Even now, the Galaxy Ring subreddit remains filled with complaints from users frustrated with poor battery life.
Samsung says Galaxy Ring users facing poor battery life or performance issues should contact its customer support in such cases.
It’s always scary when a wearable ends up with a swollen battery, especially since such devices are always in contact with the user’s skin. Hopefully, Samsung will eventually get to the bottom of the issue and ensure it does not happen in the future.
